FAQ: The NOMATIC Backpack and Travel Pack
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Are the Travel Bag and Travel Pack different products?

Yes. The “Travel Pack” is a new product from the Nomatic team, which is designed for 1-3 day trips. The “Travel Bag” is the Nomatic team’s previous Kickstarter campaign, and is a much bigger bag intended for 3-7 day trips. You can see full details on the Travel Bag on Nomatic’s website here, which is also available for order and immediate delivery there.

Last updated: August 03, 2017 14:21

Do the interchangeable Velcro panels work on the Travel Pack?

The current design of the Travel Pack does not have a Velcro Panel inside. If you look at the “Backpack Vs. Travel Pack” Section, you can see that the velcro is on the Backpack panel in the main compartment. The mesh dividing wall takes the place of the Velcro panels on the Travel Pack. So unfortunately the Velcro panels will not work with the Travel Pack.

Last updated: May 02, 2017 09:52

What are the dimensions of the NOMATIC Backpack and Travel Pack?

You can see the dimensions of both bags in the Backpack Vs. Travel Pack section on our page or copy and paste this link in your browser: https://www.kickstarter.com/projects/1131502390/the-nomatic-backpack-and-travel-pack#h:outside

Last updated: May 02, 2017 13:10

Should I get The NOMATIC Backpack or Travel Pack?

The NOMATIC Backpack and Travel Pack look similar to one another and share some incredible features. However, the back half of these bags were each designed specifically for its purpose, making the Backpack perfect for everyday use and the Travel Pack perfect for 1-3 day trips or for those who need to carry more everyday. You can see how these bags are different in the Backpack Vs. Travel Pack section on our page or copy and paste this link in your browser: https://www.kickstarter.com/projects/1131502390/the-nomatic-backpack-and-travel-pack#h:outside

If you can’t decide you can back the “Mix and Match” bundle : )

Last updated: May 02, 2017 13:39

What size Laptop can each pack hold?

The laptop pocket on the Backpack will fit a laptop that is at most 11.25” x 15.5”.

The Travel Pack will fit a laptop that is at most 10.5” x 15.5”.

Each laptop compartment has a depth of about 1” inch.

Last updated: May 11, 2017 10:33

Are the packs waterproof?

No. Both packs have durable waterproof materials and zippers which make them extremely water resistant. However, they are not waterproof and should not be submerged in water.

Last updated: May 25, 2017 00:31

Does the Travel Pack include the Compression Packing cube?

Yes. Every Travel Pack that ships will include a compression packing cube by default, so it won’t be listed as an individual item in your survey unless you select an extra one as an add-on.

Last updated: July 28, 2017 14:01

Do you have a return policy?

Yup, you can read up on Nomatic’s return policy here: https://www.nomatic.com/pages/return-policy

Last updated: October 13, 2017 11:37

Do the interchangeable Velcro panels work on the Travel Pack?

The current design of the Travel Pack does not have a Velcro Panel inside. If you look at the “Backpack Vs. Travel Pack” Section, you can see that the velcro is on the Backpack panel in the main compartment. The mesh dividing wall takes the place of the Velcro panels on the Travel Pack. So unfortunately the Velcro panels will not work with the Travel Pack. Last updated: Tue, May 2 2017 12:52 pm EDT

What are the dimensions of the NOMATIC Backpack and Travel Pack?

You can see the dimensions of both bags in the Backpack Vs. Travel Pack section on our page or copy and paste this link in your browser: https://www.kickstarter.com/projects/1131502390/the-nomatic-backpack-and-travel-pack#h:outside Last updated: Tue, May 2 2017 4:10 pm EDT

Should I get The NOMATIC Backpack or Travel Pack?

The NOMATIC Backpack and Travel Pack look similar to one another and share some incredible features. However, the back half of these bags were each designed specifically for its purpose, making the Backpack perfect for everyday use and the Travel Pack perfect for 1-3 day trips or for those who need to carry more everyday. You can see how these bags are different in the Backpack Vs. Travel Pack section on our page or copy and paste this link in your browser: https://www.kickstarter.com/projects/1131502390/the-nomatic-backpack-and-travel-pack#h:outside If you can’t decide you can back the “Mix and Match” bundle : ) Last updated: Tue, May 2 2017 4:39 pm EDT

What size Laptop can each pack hold?

The laptop pocket on the Backpack will fit a laptop that is at most 11.25” x 15.5”. The Travel Pack will fit a laptop that is at most 10.5” x 15.5”. Each laptop compartment has a depth of about 1” inch. Last updated: Thu, May 11 2017 1:33 pm EDT

Are the packs waterproof?

No. Both packs have durable waterproof materials and zippers which make them extremely water resistant. However, they are not waterproof and should not be submerged in water. Last updated: Thu, May 25 2017 3:31 am EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us